Returns

Returns

Returns

You wish to return a product?

No problem. All unused items purchased in our shop can be returned to us free of charge within 30 days. Just follow the step-by-step instructions:

Step 1

Step 1

If you have created an account with us, please log in. In the order history you will find an overview of your orders.
If you are not a registered customer, you can access your order via the order status. All you need is the order number and your e-mail address.
Now select the products you want to return and select a reason for the return.

Step 2

Step 2

When you have selected all products, simply click 'Send' and submit your return request to us. You will receive an e-mail from us confirming the return. In the attachment of this e-mail you will find the return label.

Step 3

Step 3

Pack the product to be returned into its original box and apply the return label to the carton.

Step 4

Step 4

Drop the box off with your local post office
To find the next post office near you please visit https://www.dhl.de/en.html