Returns

Returns

Within 30 days you can return the unused items in your order. Please follow the steps as set out below to return products:

Step 1

Step 1

Go online onto our website and open your order:

If you have registered, the easiest way to access your order is to login and look at your order history

If you do not have an account and do not want to register, you can access your order via order status (top main menu) by entering your email address and order number (as per the order confirmation email)

Once you have opened your order, click on “return products”
Select the items you would want to return and select a reason by item

Step 2

Step 2

Once you have opened your order, click on “return products”

Select the items you would want to return and select a reason by item

Submit the return request and note the return request number onto the return slip which was provided with the order to you (in the pouch on the product carton)

You should receive a confirmation of your return request

Step 3

Step 3

Use the return label sent with your shipment (in the pouch on the product carton) and apply it the carton

Step 4

Step 4

Drop the box off with your local post office
To find the next post office near you please visit https://www.dhl.de/en.html